Type what your business does to see how the assistant would help, or start with the examples below.
We haven’t written up that kind of business yet. Most of this still applies: ask the assistant how it would work for you.
Kitchen fitters: you can't down tools every time the phone rings
You're on the tools all day, and you get paid when the kitchen's finished, not for the time you spend on the phone. Every call you stop to take slows the job down. Every call you miss might be your next client.
It answers the questions before they ring. Which areas you cover, what you do and don't do, how long a job usually takes, how your quotes and deposits work. It answers from your own documents, so it only ever says what you've told it.
You stop taking calls that go nowhere. It deals with the first questions for you. When someone's serious, they leave their details and you get the whole conversation by email, so you know exactly what they asked before you ring back and can go straight to what they need.
It works when you don't. Eleven at night or Sunday afternoon, it will keep answering.
Your details, not just your website. It can answer from things you'd rather not put on a web page, like how you work or what's included at each standard of finish, so they aren't sitting on your site for a competitor to copy. It will still tell anyone who asks it, so only include what you'd tell a customer on the phone.
Prices are your call. Every kitchen is different, so it never makes up a price. You decide: guide prices by size and standard of finish, links to the past work on your site, or nothing about price at all. Give it your past jobs and what they cost, and it can point someone to a similar one as a guide, making clear the final price depends on the design, the products and the work. When someone wants a quote or a survey, it takes their name, contact details and what they're after, and emails it to you with the whole conversation.
The calendar is there if you want it. It's included and it's optional. Use it to tell people when you're next free, closed or away, or leave it off if you'd rather judge each job and decide your availability yourself. Showing you're booked up for months can put people off getting in touch.
It shows you what your website is missing. Every month you get an email of the questions people asked, in their own words, so you can see what your website isn't answering.
Plumbers and electricians: the phone always rings when you're under the sink
Half the calls are the same three questions: do you cover my area, do you do this kind of job, and how soon can you come. You can't answer them with your hands full, and the ones you miss ring the next name on the list.
It answers the everyday questions. The areas you cover, the jobs you take on and the ones you don't, whether you charge a call-out fee and how you quote. It answers from your own documents, so it only ever says what you've told it.
Every enquiry arrives with the detail. When someone needs a visit, it takes their name, number and what's wrong, and emails it to you with the whole conversation, so you can see which jobs to ring back first.
Emergencies go where you want them. If you do emergency work, put your emergency number in your documents and it will tell people to ring it. If you don't, it says so, and nobody is left waiting for a call that won't come.
It works when you don't. Late evening or Sunday morning, it will keep answering.
The calendar is there if you want it. It's included and it's optional. Tell it when you're away or fully booked, or leave it off and judge each job yourself.
It shows you what people keep asking. Every month you get an email of the questions people asked, in their own words.
Pubs: the phone rings hardest when the bar is busiest
Friday night, three deep at the bar, and the phone's ringing: do you do food on Sunday, are dogs allowed, can I book for twelve. Every call you take is a pint you're not pouring.
It answers the regular questions. Food times, the menu, dogs, parking, the beer garden, what's on this week. It answers from your own documents, so it only ever says what you've told it.
Bookings go where they already go. It doesn't take bookings itself. It sends people to your own booking page, and for anything bigger, like a party or a function, it takes their details and emails you the whole conversation.
Quiz nights, closures and private hire. Put them in the calendar, which is included and optional, and it tells people, so nobody turns up to a locked door or a room that's been hired out.
It works when you're closed. People plan their weekend on a Thursday night. It's answering then.
You see what people want to know. Every month you get an email of the questions people asked, in their own words.
See one working. The Tipsy Ferret on our home page is a made-up pub, and its answers are real output from a real assistant.
Restaurants and cafés: your attention belongs to the people at the tables
During service your hands are full, and the phone still rings: are you open on Monday, do you have vegan options, can I bring the pushchair.
It answers the everyday questions. Opening times, what's on the menu, parking, access, whether you take walk-ins. It answers from your own documents, so it only ever says what you've told it.
Some questions are better answered by a person. Tell us which subjects it should never discuss, allergies for example, and it will pass those to you with the visitor's details rather than answering them.
Bookings go where they already go. It sends people to your own booking page. For group bookings and events, it takes their details and emails you the whole conversation.
Closed for a holiday? Put it in the calendar, which is included and optional, and it tells people.
It works after you've locked up. Late at night, when people decide where to eat tomorrow, it's answering.
You see what people want to know. Every month you get an email of the questions people asked, in their own words.
Holiday lets: guests ask the same questions at every hour
What time is check-in? Is there parking? Can we bring the dog? You answer the same questions for every booking, often late at night, and a guest who can't find an answer books somewhere else.
It answers before they book. Check-in and check-out times, what's included, dogs, parking, the nearest shop and pub. It answers from your own documents, so it only ever says what you've told it.
Bookings go where they already go. It doesn't take bookings. It sends people to your booking page or your listing, and when it can't answer something, it takes their details and emails you the conversation.
Keep the private things out. It will tell anyone who asks what's in your documents, so leave key safe codes and door codes out and send those to guests yourself.
It works while you sleep. Most holidays are planned in the evening. It's answering then.
It shows you what guests keep asking. Every month you get an email of the questions people asked, in their own words, so you can put the answers on your listing too.
See one working. Two Elms Cottage on our home page is a made-up holiday let, and its answers are real output from a real assistant.
B&Bs and hotels: your front desk is for the guest standing at it
Whoever's on the desk is checking someone in, and the phone rings with the fifth call today asking what time breakfast is. The guest in front of you deserves your attention, and so does the caller.
It answers the routine questions. Breakfast times, parking, late arrival, dogs, room types, what's nearby. It answers from your own documents, so it only ever says what you've told it.
Your team spends its time on guests. It isn't there to replace anyone on the desk. It takes the repeat questions, so the people you already have can look after the guests in front of them.
Weddings, functions and group stays. It takes their details and what they're planning, and emails you the whole conversation, so you can reply with the right information first time.
Bookings go where they already go. It sends people to your own booking page rather than taking bookings itself.
It works through the night. When the desk is closed, it's still answering.
You see what guests want to know. Every month you get an email of the questions people asked, in their own words.
Dentists and clinics: the phones light up at eight in the morning
Your reception team is on the phone from the moment the doors open, and a lot of those calls are simple: are you taking new patients, how much is a check-up, where do I park.
It answers the simple questions. Whether you're taking new patients, your price list, opening times, parking and access. It answers from your own documents, so it only ever says what you've told it.
It never gives clinical advice. It won't diagnose or comment on symptoms. Put your urgent-care guidance in your documents, like your emergency number, and it will point people to it. Anything else clinical, it passes to your team with the patient's details.
Your reception team gets time back. Fewer repeat calls means more time for the patients at the desk.
It works out of hours. Evenings and weekends, when people get round to booking, it's answering.
Closed for training or a bank holiday? Put it in the calendar, which is included and optional, and it tells people.
See one working. Nethercote Dental on our home page is a made-up practice, and its answers are real output from a real assistant.
Salons and barbers: you can't answer the phone mid-cut
Your hands are in someone's hair and the phone's ringing. Let it ring and they might book somewhere else. Answer it and the client in your chair waits.
It answers the everyday questions. Your prices, how long treatments take, what you offer, parking and opening times. It answers from your own documents, so it only ever says what you've told it.
Bookings go where they already go. It sends people to your online booking page. It doesn't take bookings itself.
Some questions are better answered by you. For things like patch tests or anything about someone's skin, tell us and it will pass them to you rather than answering.
It works when the salon's shut. Late evening is when people sort out their next appointment. It's answering then.
Holidays and days off. Put them in the calendar, which is included and optional, and it tells people.
You see what clients want to know. Every month you get an email of the questions people asked, in their own words.
You're halfway through a service and the phone rings: do you do MOTs, how much is a service, can I wait while it's done. Every call is a job put on hold.
It answers the everyday questions. MOTs, service prices, whether customers can wait, courtesy cars, the makes you work on. It answers from your own documents, so it only ever says what you've told it.
Every enquiry arrives with the detail. When someone wants work done, it takes their name, number and what the problem is, and emails it to you with the whole conversation.
Prices are your call. Put your fixed prices in, like an MOT, and it will give them. For repairs it won't guess: it takes the details for you to price.
It works after you close. When a warning light comes on at nine at night, people start looking. It's answering then.
Closed for a holiday? Put it in the calendar, which is included and optional, and it tells people.
You see what people ask. Every month you get an email of the questions people asked, in their own words.
Estate agents: the enquiries don't stop at half past five
Buyers, sellers and landlords browse in the evening and at weekends, when your office is closed. The questions are simple, but an unanswered one can be a valuation that goes to the agent down the road.
It answers the everyday questions. Your fees, the areas you cover, how valuations work, what landlords get with each service. It answers from your own documents, so it only ever says what you've told it.
Valuation requests arrive with the detail. Someone thinking of selling or letting leaves their details and what they're after, and you get the whole conversation by email to ring them back.
Property questions stay under your control. It answers about a property only if the details are in your documents. For anything about a particular listing, it takes their details for your team to follow up.
It works evenings and weekends. Exactly when people are looking.
More than one website? If you run separate websites for your businesses, each can have its own assistant at a reduced rate.
You see what people ask. Every month you get an email of the questions people asked, in their own words.
What time does school finish on Friday? Is it non-uniform day? How do I apply for a place? Your office answers the same questions every term, alongside everything else a school office does.
It answers from your own information. Term dates, the school day, uniform, clubs, admissions and how to apply. It answers from your own documents, so it only ever says what you've given it.
INSET days and closures. Put them in the calendar, which is included and optional, and it tells parents.
It never discusses individual pupils. It knows only what's in your documents and nothing about any child. Anything that needs a person, it passes to the office.
Across a trust. Each school's website can have its own assistant, at a reduced rate for each additional school.
Data protection first. You can see our sub-processor list and data protection details before you sign, for your own assessment.
You see what parents ask. Every month you get an email of the questions people asked, in their own words.
Leisure venues: your team is out with customers, not by the phone
Your instructors are out on the ground, the office is busy, and people want to know: do I need a licence, what should I wear, how old do you have to be, can we book a corporate day.
It answers the everyday questions. What to wear, age limits, what's included, how to get there, what first-timers should expect. It answers from your own documents, so it only ever says what you've told it.
Rules and safety, in your own words. It answers from what you've written, like your licence and safety guidance, and never gives legal advice of its own.
Corporate days and events. It takes their details and what they're planning, and emails you the whole conversation.
Bookings go where they already go. It sends people to your own booking page rather than taking bookings itself.
Weather closures and special days. Put them in the calendar, which is included and optional, and it tells people.
You see what people ask. Every month you get an email of the questions people asked, in their own words.
